Read our practice policies on these pages.
Practice policies
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Accessibility
Accessibility statement for Court Thorn Surgery This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website...
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Our Mission Statement
Our Core Values At Court Thorn Surgery, our mission is to provide safe, effective, compassionate, responsive and well‑led primary care services in line with the Care Quality Commission’s expectations. We...
Patient Charter
All members of the surgery primary care team are dedicated to a quality policy to achieve health services which meet the patient's requirements. Practice Leaflet: All new patients will receive...
Infection Control Statement
We aim to keep our surgery clean and tidy and offer a safe environment to our patients and staff. We are proud of our modern, purpose built Practice and endeavour...
Home visit policy
Although a traditional part of general practice, home visits are time consuming. Please remember that several patients can be seen in the practice in the time it takes to make...
Patient use of social media and online feedback
The Practice recognises that patients may wish to use social media or online platforms to share feedback regarding the services they receive. We value constructive feedback and use it to...
Practice Publication Scheme
Freedom of Information The Freedom of Information Act 2000 aims to promote a culture of openness in public bodies by giving members of the public the right to access information...
Date published: 7th February, 2024
Date last updated: 2nd March, 2025
