Contact us

Phone

Patient Health & Enquiry Line: 016974 73548 (Option 2)

Before calling reception, please consider whether your enquiry can be managed through our website or the NHS App.

These services allow you to contact us at a time that suits you and are often the quickest way to start a consultation, submit a request, or access support.

By using online services where possible, you help keep our phone lines available for patients who face health, communication, or accessibility barriers and may rely on telephone support to access care. (Please note that all telephone calls into and out of the practice are recorded for training and quality purposes.)

Medication requests and queries

There are several convenient ways to order your medication or contact the dispensary with a medication query:

• Online via our website – submit a prescription request or medication query using our online form.
• NHS App – order your repeat medication and manage prescription requests securely through the NHS App.
• Dispensary Answerphone (24 hours a day, 7 days a week): 016974 73548 (Option 1) – leave a message and a member of the dispensary team will deal with your request.

Dispensary email address

Dispensary email: [email protected].

This email address should be used for prescription ordering only.

Address

Court Thorn Surgery
Low Hesket
Carlisle
Cumbria
CA4 0HP

Get directions (opens in Google Maps)

You can access the surgery via a local bus route.

You can plan how to get here on this useful service Traveline.

Our telephone and online channels of communication are open from 8:00 – 6:30pm Mon to Friday.