Our Core Values
At Court Thorn Surgery, our mission is to provide safe, effective, compassionate, responsive and well‑led primary care services in line with the Care Quality Commission’s expectations. We are committed to delivering high‑quality healthcare that is person‑centred, evidence‑based, and focused on improving health outcomes for the whole community.
Patients First
We place patients at the heart of every decision, ensuring care and treatment are tailored to individual needs, preferences and circumstances.
Quality & Excellence
We strive for the highest standards of clinical practice, service delivery, and continuous improvement, reflecting the CQC value of Excellence.
Integrity, Openness & Transparency
We operate with honesty and accountability, fulfilling our Duty of Candour by being open when things go wrong, providing explanations, apologies and support.
Compassion & Respect
We treat every patient with dignity, kindness and respect, ensuring equitable access and creating an inclusive, supportive environment.
Skilled & Supported Staff
Our team is committed to maintaining the qualifications, competence and training needed to provide safe, high‑quality care, aligned with CQC staffing standards.
Our Commitments to Patients
We undertake to:
- Treat you with dignity, respect and courtesy at all times, supporting your independence and privacy.
- Provide timely, safe and effective care, assessing risks and making sure our staff have the necessary skills to keep you safe.
- Work in partnership with you, supporting shared decision‑making and ensuring you have the information you need to make informed choices.
- Offer clear explanations of available treatments and refer you to appropriate specialists when needed.
- Act as your advocate, helping you navigate health and social care services where appropriate.
- Protect your safety and wellbeing by following robust safeguarding procedures for children and adults.
- Maintain confidentiality and ensure your health records are accurate, secure and handled appropriately.
- Engage in continual learning and quality improvement, using patient feedback, audits and training to improve care standards.
- Listen and respond to complaints, investigating thoroughly and taking action in line with CQC complaints standards.
Our Expectations of Patients
To help us provide the best service, we ask that you:
- Attend your appointments on time, or let us know promptly if you cannot attend.
- Use out‑of‑hours services appropriately, reserving urgent and emergency care for situations that cannot wait.
- Treat our staff with kindness and respect, recognising their commitment to supporting your care.
- Share concerns, complaints or suggestions early, so we can resolve issues and continue improving our service.
- Tell us when we have done well, so we can celebrate positive practice and keep doing more of what works.
Working Together for Better Care
As part of our partnership with our Patient Participation Group, we work collaboratively to improve access, strengthen patient engagement, and co‑design services in line with CQC expectations for inclusive, responsive care.
